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Delete this file both from The Sims 4 folder in your Documents and also from your backup folder orВ follow How to restore a previous save game in The Sims 4 to try and recover the save file.

When the game fails to load, that means the most recent file you added is causing the issues.

Delete the saves folder from the Sims 4 folder in your Documents, then try copying each individual save file over from your backup, testing the game after each one.

If it does not load, the problem is with one of the copied saves.

Work through copying the other backup folders across one by one, using the steps above, and testing the game each time.

If it loads, the problem is not with one of these copied saves.

Start The Sims 4 and see if it will load for you now.

To paste a folder on Mac, click it and press Command and V on your keyboard.

To paste a folder on PC, click it and press Ctrl and V on your keyboard.

Paste the folder, and choose the option to replace the existing file.

To copy a folder on Mac, click it and press Command and C on your keyboard.

To copy a folder on PC, click it and press Ctrl and C on your keyboard.

Open your backup folder on your Desktop/home screen and copy the saves folder inside it.

To see which folder contains the troublesome file, copy the folders across to The Sims 4 folder in My Documents one by one.ДЇor example, if you think there could be a problem with a save file: Inside the your Sims 4 folder you copied and marked as a backup there are additional folders which can help you identify the problem file more quickly.

Click on a blank space in the folder and press Command and V to paste your backup folder.

Press Return and change the folder name back to The Sims 4.

Right-click on a blank space in the folder and choose Paste.

Right-click on the folder and choose Copy.

Change the folder name back to The Sims 4.

Right-click on your backup folder and choose Rename.

Click on The Sims 4 folder and press Delete.

Use the following steps for Windows or Mac to restore your back up.

Check out our Answers HQ if youвЂ™re still having trouble.

The problem was not caused by any of your save files or downloaded content, and you can restore your backup folder. If the game does not run properly after a reset

See the Identify a problem file section for help.

The problem is due to something in your previously saved games or with content you've downloaded from the gallery.

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The game will start without mods and without any of your saved content: If the game runs normally Change it to something you'll remember, like Sims 4 Backup.ДЄfter you've reset the game and restarted your computer, launch The Sims 4.Rename the folder on your desktop by clicking on it and pressing Return, then entering the new name.

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Click on a free space on the desktop and press Command and V to paste your backup folder.

Press Command and C on your keyboard to copy the folder.

From Finder, open your Documents folder.

Open Finder by clicking on the Finder icon on your Dock.

Change the name of the folder to something you'll remember, like Sims 4 Backup.

Right-click on the copied folder and choose Rename.

Right-click on a free space and choose Paste.

Use the following steps for Windows or Mac to back up and reset your game. If The Sims 3 does not load for you, make sure you use The Sims 3 folder rather than the one marked for The Sims 4. NOTE: These steps also work for The Sims 3.

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Follow these steps to check for a corrupted save file or Gallery download in the Sims 4.